Mercury Insurance - Customer Portal Redesign
InsuranceChallenge:Outdated customer portal with high abandonment rates
Strategy:Complete UX overhaul with mobile-first design and simplified workflows
Results:180% increase in policy renewals, 45% reduction in call center volume
Smart BP Monitor - Health App UX
HealthcareChallenge:Medical app with poor user adoption despite great functionality
Strategy:Simplified onboarding and gamified health tracking experience
Results:300% increase in daily active users, 4.9 App Store rating
Cox Edge Services - B2B Platform
EnterpriseChallenge:Complex enterprise platform with steep learning curve
Strategy:Workflow optimization and progressive disclosure design
Results:70% reduction in training time, 90% user satisfaction score